Terms of Service

Effective: 31 October 2026.

Posted 17 October 2026. Until 31 October 2026, the version of 3 August 2026 applies. What changed: section 2 now says an answer can cost up to twice the figure shown before it runs, and never more; section 4 names the ways to sign in; section 10 adds our registered trademark and says the scores we publish are our own ratings; section 11 says how to delete your account; and section 1 now describes the Service as it runs today.

Melelem is operated by Melelem, Inc., a company incubated by Fountech.ai Limited (“Melelem”, “we”, “us”). By creating an account, accepting an invitation, or using melelem.ai or app.melelem.ai (together, the “Service”), you agree to these terms. If you don’t agree, don’t use the Service.

1. What Melelem is

Melelem gives you your own AI. It works on your requests with third-party models it picks for each part of the task, and it lets you hand work to other people, who work on it inside their own Melelem accounts.

2. Fees and cancellation

A guest account is free. You get one by accepting an invitation, or by signing in without subscribing. It lets you take part in conversations as yourself. It does not include a personal model. The first shared conversation you are invited to includes up to ten answers, which we pay for; they are answered by third-party models we choose, and they are the only third-party usage a guest account includes. We may change or withdraw that allowance.

We offer one paid subscription plan, Personal, billed monthly or annually at the prices shown when you subscribe. It includes your personal model, which is never metered. It does not include any usage of external third-party models: that is bought separately as credits, in packs, at the prices shown at the time. Prices are shown, and taxes may be added, at checkout.

Before an answer runs, we show you what it will usually cost at most. Some third-party models bill for more work than they were asked to do, so an answer can cost up to twice the figure shown, and never more. Past twice that figure, we pay the difference. You are only charged inside the budget and the credits you have set.

Paid plans renew automatically at the end of each billing cycle until you cancel. You can cancel at any time; cancellation takes effect at the end of the current paid period, and your personal model remains available. Except where the law requires otherwise, payments already made are non-refundable. Credits you have bought do not expire and carry over between cycles. We may change plan prices, credit pack prices, or features; we will give you notice before a change takes effect, and the change applies from your next renewal.

3. Service availability and changes

We are still building Melelem. Features will change, and from time to time something may break or be withdrawn; availability is not guaranteed, and we may need to migrate or reset data as the Service evolves. We will tell you before doing anything that would lose your work where we reasonably can. We may grant, refuse, or withdraw access at our discretion, subject to the rest of these terms.

4. Your account

You need a valid email address. You can sign in with Google, with Microsoft, or with a link we email to you, and your first sign-in creates your account. Accepting an invitation also creates a real account, bound to the invited email. Keep access to your email secure: a sign-in link sent to it is your credential. You must be at least 16 to use the Service. One person per account; don’t share sign-in links.

5. Your content

Your content stays yours. That includes what you write, what you upload, what your personal model produces for you, and the material you use to train it. You give us only the licence we need to run the Service for you: to store your content, process it with the models, and show it to the people you explicitly share it with.

Training is per-account. Your writing trains your model. It is not pooled into anyone else’s model and not used to train shared or third-party models.

6. Sharing and handoffs

When you hand work to someone, Melelem shows you exactly what will travel with it, and nothing is sent until you confirm. Once you send, the recipient receives a copy in their own account. Like an email, that copy is theirs: revoking a handoff cuts off the connection but does not pull back what was already delivered. Share deliberately.

7. Model access

Melelem runs every model call on our own provider keys. You do not add or manage any API keys, and there are no third-party provider charges for you to carry.

8. Acceptable use

Don’t use the Service to break the law, to harm others, to send spam or deceptive material, to violate someone else’s rights or privacy, or to probe, overload, or interfere with the Service itself. Don’t try to extract other users’ data or models. We may suspend or close accounts that do any of this.

9. Third-party models and services

Answers may be produced or assisted by third-party AI providers (for example OpenAI and Google) and delivered through infrastructure providers listed in the Privacy Policy. AI output can be wrong. Review anything important before you rely on it or send it onward.

10. Our rights and yours

The Service, its software, design, and branding belong to us or our licensors, including Fountech.ai Limited. These terms give you a personal, non-transferable right to use the Service while these terms are in force, and no other rights to it. Melelem is a trademark of Melelem, Inc., registered in the United States. The scores Melelem publishes are Melelem’s own ratings and may not be reproduced without permission.

11. Ending things

You can stop using the Service and delete your account yourself at any time, in the app’s settings. If you cannot sign in, write to legal@melelem.ai and we will delete it for you. We can suspend or end access where these terms are broken, where the law requires, or where we stop offering the Service.

12. Warranties and liability

12.1 Nothing in these terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any liability that cannot be excluded or limited under the mandatory law that applies to you.

12.2 Consumers’ statutory rights. If you are a consumer, you have legal rights that the supply of digital content and services must meet (for example, that they be provided with reasonable care and skill and match their description). Nothing in these terms limits those rights.

12.3 As-is (subject to the above). Subject to 12.1 and 12.2, and to the maximum extent permitted by the law that applies to you, the Service is provided “as is” and “as available” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.

12.4 Cap (subject to the above). Subject to 12.1 and 12.2, and to the maximum extent permitted by law, the total aggregate liability of Melelem, Inc., its affiliates, and its licensors (including Fountech.ai Limited) arising out of or in connection with the Service is limited to the greater of (a) the total amount you paid us in the twelve months before the claim and (b) one hundred US dollars (USD 100). Where you are a consumer and mandatory law does not permit this limit, our liability is instead limited to loss that was reasonably foreseeable when you accepted these terms. You remain responsible for what you do with the output.

13. Changes and law

We may update these terms as the Service evolves; if we make a material change we will post it here with a new effective date and flag it in the app or by email at least 14 days before it takes effect, so you can review it or close your account. These terms are governed by the law of the State of Delaware, USA, and its courts have jurisdiction, except where mandatory consumer law in your country of residence gives you the protection of your local law and courts.

Contact: legal@melelem.ai